Releasing the LNDS Service Desk – a portal for effective collaboration
At LNDS, we are dedicated to co-creating and delivering data services that enhance accessibility, security, and value across Luxembourg’s data ecosystem. As our portfolio of services expands and our network of partners grows, we are also reinforcing the way we collaborate and provide support.
We are excited to announce the release of the LNDS Service Desk — a user-friendly online portal designed to streamline communication and support between our team and our partners. Whether you are starting a new project, need technical support, or simply have a question, our service desk is designed to make these interactions simpler, faster, and more transparent.
Let’s take a closer look at what the LNDS Service Desk is and how it can support you.
What is the LNDS Service Desk?
The LNDS Service Desk is an online portal created to support our external partners and collaborators. It acts as a single point of contact for a range of interactions, including:
- Starting new data projects or requesting a service through our Onboarding service
Through the Onboarding service, you can initiate new data projects by engaging in a structured consulting process that helps define project goals, assess data needs, and identify the most suitable LNDS services. This ensures that each project is set up with the concrete scope and the right technical foundation. - Reporting technical issues and request assistance with existing tools and services
The portal enables you to report issues or ask for help with services. For ongoing collaborations, you can request assistance with existing services, whether you need help navigating tools, interpreting data, troubleshooting workflows, requesting enhancements to current offerings, etc. - Asking questions about our work, platforms, or partnership opportunities
Finally, the portal is a space for general inquiries, where users can ask questions about our work, tools, or learn more about partnership opportunities. The LNDS Service Desk allows you to request additional services that are not listed in the current service offering, which may include the development of entirely new service types, depending on feasibility and alignment with LNDS capabilities.
Why use the LNDS Service Desk?
Our service desk is the recommended channel — and for good reason. It ensures that your requests reach the right team quickly, and can be updated or followed up on at any time.
By using the portal, you benefit from:
- Faster response times
- Full visibility into the status and history of your tickets
- Streamlined communication in one central place
- Secure authentication via LuxTrust or password
Every request is logged and tracked, ensuring timely responses and giving you access to your full request history — all in one place.
How to use the LNDS Service Desk?
We have created a step-by-step guide on how to use our service desk. In this guide we walk you through how to log in to the portal and to submit your first request, as well as answer frequently asked questions.
Built for collaboration
The LNDS Service Desk is a support tool for effective collaboration, developed with our partners in mind. From first contact to full collaboration, our service desk offers a reliable and professional way to stay connected with our team.
We invite you to start using the LNDS Service Desk today, and experience a better way of working together.